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Rooted in the Heart

A 2026 read on where OTA fees actually land, and why we choose the inner ring.

By María Eugenia Jacobsen · May 21, 2026

The hospitality landscape of 2026 is, in a word, loud. Between AI-curated reputations and social media feeds that double as storefronts, the "arena" for property owners has never felt more crowded, or more complex.

When we look at the cross-section of a tree, we see its history. The rings tell the story of the lean years and the years of plenty. In our industry, those outer rings, the ones exposed to the elements, are the Online Travel Agencies (OTAs). They are necessary for growth, but they are also getting thicker, harder, and more expensive to maintain.

A tree-rings infographic showing the layers of an STR property's revenue: OTA Commissions and Fees on the outer bark, Operational Costs and Expenses in the middle ring, and Shared Success between Owners and Ohana at the inner core, with the principle "we only make money when owners do"

If we're going to step into this arena together, we need to talk about the "armor" these platforms are putting on, and how we protect the heart of your investment.

The OTAs have spent the last two years perfecting the art of the "invisible tax."

The reality of the 2026 landscape

Airbnb: the "15.5%" Standard

By 2026, the "Split-Fee" model is a relic. Airbnb has moved almost exclusively to Simplified Pricing: a flat 15.5% host-only fee.

- The Illusion. Guests see a "$0 service fee," making your home look like a bargain. - The Reality. That 15.5% is taken entirely from your subtotal. To keep your head above water, your rates must now be marked up by nearly 19% just to reach parity with your 2024 profits.

Booking.com: the "Pay-to-Play" Layers

Booking.com remains the most aggressive, using a "layered onion" approach to visibility.

- The Base. You start at 15%. - The Visibility Tax. To stay on page one, most owners now join the Preferred Partner (+3%) or Preferred Plus (+8%) programs. - The Total. When you add in payment processing (1.1–3.1%) and the Genius discounts you are forced to fund, the "outside layer" often swallows 25% of the gross booking.

Expedia & Vrbo: the Tale of Two Platforms

In 2026, Expedia Group split its strategy into two distinct worlds: the "Cozy Home" and the "Global Grid." Understanding which one you are playing in is the difference between a profit and a hobby.

Vrbo, the Strategic Choice. Vrbo remains the "pure-play" vacation rental brand, but they've forced a choice on owners regarding how they want to "belong" to the platform.

- The Subscription Model ($699/year). For high-volume properties, this is the "insider's" path. You pay a flat annual fee upfront, which eliminates the 5% commission. You still pay the 3% payment processing fee, but for a property doing $50,000+ a year, this saves you thousands. - The Pay-per-Booking Model (8% Total). The standard entry point. It's a 5% commission plus 3% processing fee. It's lower risk if you're just starting out, but it's a "tax on success" as your occupancy grows. - The Catch. Vrbo hits the guest with a service fee (often 12–15%). This can make your home look more expensive on the shelf, even if you aren't seeing that "premium" in your pocket.

Expedia (the Main Site), the Hotelification. When we push your listing to the main Expedia site, you aren't just a home anymore. You are a "unit" in a global inventory grid alongside Marriotts and Hiltons.

- The Commission Jump. To access this international "grid" and capture travelers from Tokyo to London, the commission jumps to 15–20%. - The Expectations. Expedia guests bring "hotel-level" expectations. They don't want a "vibe"; they want a seamless, transactional experience. This is where we capture the traveler who isn't looking for a "host," but for a high-standard lodging solution.

The latest from the front lines

The "outside layers" are evolving, and reaching further than ever before. Here is the latest from the front lines of hospitality in 2026.

TikTok GO: the new "Front Door"

The biggest disruption of 2026 is TikTok GO. Social media is no longer just for inspiration; it's a direct booking engine.

- What it is. TikTok has partnered with Booking.com and Expedia to allow users to book a stay directly within the app while watching a video. - The Impact. If a guest sees a "viral" video of your property, they can book it in two taps. This is high-speed, high-emotion booking. While it drives massive visibility, it also means your property's "vibe" and storytelling are more important than your price.

Airbnb's "Total Trip" Expansion

Airbnb's May 2026 Summer Release just changed the game. They are moving horizontally to capture every dollar of a guest's trip.

- Airbnb Car Rentals. Guests can now book their rental car directly through the Airbnb app. To sweeten the deal, first-time renters get 20% back in Airbnb credit. - The Ecosystem. They've added grocery delivery (integrated with Instacart) and airport pickups. - The Owner Angle. While this doesn't directly take a fee from your nightly rate, it creates a "sticky" guest. They are less likely to book directly with you next time, because their car, their groceries, and their credits are all locked inside the Airbnb app.

AI-Powered "Review Summaries"

In 2026, guests no longer read 50 reviews. They read one AI-generated summary.

- The Change. Airbnb and Booking.com now use AI to summarize what travelers care about most (e.g., "The kitchen is fully stocked, but the WiFi is spotty"). - Why it matters. One bad review about a specific detail can now be "hallmarked" by the AI for every future guest to see prominently.

The Core: why we stay in the inner ring

At Ohana, we see the thickness of those outer rings. We see the OTAs taking their cut regardless of whether you are thriving or just surviving. That is where we choose to be different. Our guiding principle is simple: we only make money when you do.

While the OTAs extract their fees from the gross, taking their "bark" off the top before you've even paid for cleaning or tech, Ohana sits in the Net Rental Income ring. We are the inner circle.

We don't get paid on the commissions paid to Airbnb. We don't get paid on the marketing fees swallowed by Booking.com. We earn from the shared success that remains after the "extraction" layers are settled.

In a world of "Simplified Pricing" that feels anything but simple, we choose radical transparency. We are in the arena with you, protecting the heart of the tree, because we know that if the center doesn't hold, the whole tree falls.

In a world of extraction, we choose the core. Let's protect the heart and grow something deep-rooted together.

María

Got an Ohana SOP you'd like written up?

If there's a process you run across your properties that other operators would find useful, send it. We'll work it up.

billyo@ohanavacations.com

María Eugenia Jacobsen

The author

María Eugenia Jacobsen

Project Manager, Strategy & Culture · Ohana Vacations

Project Manager of Strategy & Culture at Ohana Vacations. A former yoga instructor and seasoned world traveler who spent several years in Ohana's Customer Happiness team before moving into her current role, María is passionate about creating transformative spaces for human connection.

maria@ohanavacations.com

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