Who's writing this

By operators. Specifically, these operators.

The Ohana crew behind the pen. More joining soon.

María Eugenia Jacobsen

Project Manager, Strategy & Culture · Ohana Vacations

In defense of the messy call, and the human on the other end of it.

María leads strategy and culture across Ohana Vacations. A former yoga instructor and seasoned world traveler, she spent several years on Ohana's Customer Happiness team before moving into her current role, and writes from the conviction that hospitality is built on transformative spaces for human connection. Read her love letter on why the front line is not for robots.

Mateo Bradford-Vazquez

General Manager · Ohana Vacations Georgia

Hospitality starts with people. Atlanta is the proving ground.

Mateo runs Ohana Vacations in Georgia, co-hosts The NO BS Short Term Rental Podcast, and sits on the founding board of the Atlanta Metro Short Term Rental Alliance. A Morehouse alum and former VRMA DEI chair, he writes from Atlanta about community, hospitality, and the long table everyone should pull a chair up to. Read his open invitation to Atlanta's hosting community.

Billy O'Sullivan

Principal · Ohana Vacations & Ohana Inns

Hospitality Executive, Real Estate Entrepreneur & Investor

Billy runs Ohana Vacations and Ohana Inns. The work has run from luxury vacation rentals on Kaua'i and Costa Rica to global property management as CEO of ALTIDO and partner at PMI, with earlier chapters in Pacific Northwest real estate and a Hollywood production company he founded at seventeen. He's the founder of Aloha Angels and Random Acts of Walter, and writes The Check-In from the operator side of the table.

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